Susan Kennard Privacy Policy and Terms & Conditions

Effective date: 7/10/2020

 

Privacy Policy

At www.susankennard.co.uk, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website, you agree to the terms of this policy.

1. Who We Are

This website is operated by Susan Kennard, offering services such as healing, coaching, and personal development through various sessions, events, and digital content.

2. Information We Collect

We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, billing address.
- Technical Data: IP address, browser type, device type, operating system, and cookies.
- Payment Information: Collected and processed securely through third-party payment processors (we do not store credit card information).
- Communication Data: Emails, messages via our contact form, or information shared during sessions or sign-ups.

3. How We Use Your Information

We use your data to:
- Provide and manage services, sessions, and products.
- Respond to inquiries or support requests.
- Send newsletters, updates, or promotional content (if you've opted in).
- Improve website performance and user experience.
- Comply with legal or regulatory obligations.

4. Sharing Your Data

We do not sell or rent your personal data. We may share information with trusted third parties who assist us in operating the website and delivering services (e.g., payment processors, email marketing platforms), provided they agree to keep this information confidential.

5. Data Storage and Security

Your data is securely stored and protected against unauthorized access, disclosure, or alteration. While we take all reasonable precautions, please note that no method of internet transmission or storage is 100% secure.

6. Your Rights

You have the right to:
- Access the personal data we hold about you.
- Correct inaccuracies in your data.
- Withdraw consent or unsubscribe at any time.
- Request deletion of your data (subject to legal obligations).

7. Cookies

This website uses cookies to enhance user experience, track website usage, and tailor content. You may disable cookies through your browser settings.

8. Disclaimer: No Claims to Cure

Please note that the services provided on this website, including but not limited to energy healing, coaching, and workshops, are not a substitute for medical or psychological care. We do not diagnose conditions, perform medical treatments, or prescribe medications.
We do not claim to cure any condition or guarantee specific outcomes. Results vary from person to person, and we encourage you to consult with qualified professionals for health or mental health concerns.

9. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this policy or how your data is used, please contact:
Susan Kennard
Email: [Insert Email Address]
Website: www.susankennard.co.uk

Terms and Conditions

Welcome to www.susankennard.co.uk. By using this website and/or purchasing services, products, or participating in events, you agree to the following Terms and Conditions. If you do not agree, please do not use the website.

1. Website Use

This site is owned and operated by Susan Kennard.
All content on this site is for general informational purposes only.
You must be 18 years or older to use this site or book services unless written parental consent is provided.

2. Services Offered

Susan Kennard offers services including, but not limited to:
- Healing and intuitive sessions
- Coaching and personal development
- Courses, retreats, and group events
- Online digital products and content

These services are intended to support emotional, spiritual, and personal growth. They are not medical, psychological, or financial advice.

3. Disclaimer of Results and Medical Claims

We do not offer or claim:
- Medical diagnoses
- Cures for any conditions
- Guarantees of results

All sessions, programs, and materials are provided for informational, educational, and personal development purposes only.
Always consult a qualified medical or mental health professional regarding any health-related concerns. Our services do not replace professional healthcare, therapy, or medication.

4. Payment and Booking Policy

All sessions and courses must be paid in full at the time of booking unless otherwise stated.
Payments are processed securely through third-party payment gateways.
Prices are subject to change without notice.

5. Cancellation & Refund Policy

- Private Sessions: Cancellations must be made at least 24 hours in advance. Missed or late cancellations may not be refunded.
- Courses/Workshops/Events: Refund policies vary per offering and will be clearly stated at the time of booking. Generally, digital and downloadable products are non-refundable.
- No refunds are issued for completed services.

6. Intellectual Property

All content, including but not limited to videos, meditations, course materials, text, images, and branding on this website, is the intellectual property of Susan Kennard and may not be copied, reproduced, or distributed without written permission.

7. User Conduct

You agree not to:
- Use the site for unlawful purposes.
- Attempt to gain unauthorized access to any part of the website.
- Upload or transmit any malicious code or harmful content.
- Harass, abuse, or harm any other user or practitioner.

8. Links to Third-Party Sites

This site may contain links to other websites. We are not responsible for the content, services, or privacy practices of third-party websites.

9. Liability Disclaimer

To the fullest extent permitted by law, Susan Kennard and any associated parties disclaim all liability for any loss, injury, or damages resulting from the use of this website or services.
By engaging in sessions or courses, you agree that you are responsible for your own well-being, decisions, and actions.

10. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated date.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be handled in accordance with UK law.

12. Contact

If you have any questions regarding these Terms & Conditions, please contact:
Susan Kennard
Email: [email protected]
Website: www.susankennard.co.uk